Role of reception

Our receptionists and care navigators are usually your first point of contact and are here to help you.  They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring that you see the most appropriate clinician, whether that be a GP, Practice Nurse, Pharmacist, Physiotherapist, Health Visitor, Midwife or District Nurse.  Nonetheless, it is your right to request to talk only to the doctor or nurse.  Anything that is discussed with the receptionists or any other member of our practice team is treated in strict confidence.  You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.  We can offer a degree of privacy at a separate part of the reception if your enquiry is sensitive.  Please respect the privacy of other patients by standing well back from the reception desk until your turn.  If you have had tests or investigations, the reception staff may be able to provide you with your results.  There may be occasions when you will be asked to see a doctor or nurse to obtain your results.  If you are on repeat medication, our reception staff are able to take requests for a repeat prescription.  Please give them at least 48 hours to get your prescription ready.