Appointment triage system
Last Updated: Thursday, 16 November 2023Due to the current unprecedented demand for GP appointments, we are operating a new system for patients to access same day appointments.
This system will ensure that those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.
Same day appointments
Our duty doctors will be evaluating the information given to our care navigators (reception staff) who will take some basic details from you and ensure that you are available to attend for a same day appointment at the time allocated.
In order to run this service efficiently, where appropriate, we will be using text messages to contact some patients with the details of their appointment. For those without mobile phones, you will be contacted back by a member of staff with the details.
Following day appointments
To ensure safe practice at all times, as safety is our greatest priority, the GP may suggest that certain conditions may be more suitably dealt with the following day or at a later time. You will be informed of an appropriate appointment as required.
Having listened to all of the feedback from patients, both positive and negative, we hope this new system will ensure that we are making the most efficient and effective use of our available resources.
Book appointments/consultations online
If you want to avoid the phone queue you can use our online consultation system called PATCHS which is available via our website home page. This enables you to complete one of several different questionnaires appropriate to your symptoms or condition.
Using PATCHS is simple to use and contains extensive self-help and signposting resources. You may receive an email response, a text message or a call back.